AI chatbots

AI chatbot development services

We build AI chatbots that actually know your business: they answer from your own content, take simple actions, stay on brand and hand over to a human the moment they should.

All services
  • GPT
  • Claude
  • Gemini
  • RAG
  • Website widget
  • React Native

Overview

AI Chatbots, explained.

An AI chatbot is a conversational assistant powered by a language model. Unlike the scripted bots of a few years ago, a modern chatbot understands free-form questions, can look up information in your knowledge base and systems, and responds in natural language.

What separates a useful chatbot from a frustrating one is grounding and boundaries. Our chatbots answer from approved sources, say when they don’t know, never invent policies or prices, and escalate to a person with the full conversation attached.

We build assistants for websites, mobile apps and internal tools, and connect them to help centres, order systems and CRMs so they can resolve questions instead of just deflecting them.

What we deliver

AI Chatbots services we deliver.

  • Customer support chatbots

    Answer common questions, check order or account status and resolve routine requests around the clock.

  • Sales & lead qualification

    Assistants that answer product questions, qualify visitors and book calls straight into your calendar or CRM.

  • Internal help-desk assistants

    Answer HR, IT and process questions for staff from handbooks, wikis and policy documents.

  • In-app assistants

    Contextual helpers inside web and mobile apps that explain features and guide users through tasks.

  • Live-agent handoff

    Seamless escalation to your support team with the conversation, customer details and suggested reply attached.

  • Analytics & improvement

    Dashboards showing top questions, unanswered topics and resolution rates, used to improve content and the bot.

Use cases

Where it creates real value.

  • E-commerce

    Order tracking, returns and sizing questions answered instantly, with refund requests routed to staff for approval.

  • Education

    A course assistant that answers schedule, enrolment and content questions for learners at any hour.

  • Healthcare clinics

    Appointment information, preparation instructions and service questions, with anything clinical passed to staff.

  • SaaS & software

    Product support that answers from documentation and release notes, and opens a ticket when a bug is suspected.

How we deliver

A clear path from idea to launch.

  1. Collect the questions

    We analyse your tickets, chats and emails to find the questions that matter most and the answers that already exist.

  2. Prepare the knowledge

    We clean and structure your help content so the bot can find and cite the right answer every time.

  3. Design the conversation

    Tone, boundaries, escalation rules and actions are defined and tested against real past conversations.

  4. Launch and learn

    We release to a share of traffic, review transcripts, close content gaps and expand once resolution rates hold.

What you receive

  • Question analysis from your real support data
  • Structured knowledge base the bot answers from
  • Chatbot for your website, app or internal tools
  • Live-agent handoff and escalation rules
  • Analytics on resolution rate and content gaps

Technology

Tools we build with.

  • GPT
  • Claude
  • Gemini
  • RAG
  • Website widget
  • React Native
  • Help-centre integrations
  • CRM integrations
  • Webhooks
  • Analytics

Conversation design from building our own apps

Our apps welikethisone and Fairly are built around clear, friendly interactions and transparent rules. We bring the same product thinking to chatbots: honest about limits, fast to hand over, and easy to trust.

See our products

AI Chatbots FAQ

Common questions.

Answers to what clients ask most about our ai chatbots services.

A rule-based chatbot follows fixed decision trees and keywords. An AI chatbot uses a language model to understand free-form questions and generate answers, and when grounded in your knowledge base it can handle far more variations without scripting each one.

We minimise this by restricting answers to approved sources, showing citations, testing against real past questions and instructing the bot to say it doesn’t know and hand over to a person rather than guess.

On your website, inside web and mobile apps, and in internal tools. It can connect to help centres, CRMs and order systems through APIs.

Yes. Escalation rules route conversations to your support or sales team with the full transcript and customer context, so nobody has to repeat themselves.

A focused chatbot that answers from existing help content can usually go live within weeks; connecting it to order systems, CRMs or several channels takes longer. We agree scope and milestones after reviewing your content and past conversations.

Related

Related services

Let’s talk

Let’s make your idea bloom.

Tell us what you’re building. We’ll get back to you with clear next steps.